An innovative customer-oriented approach to IT projects, based on TRIZ method
PBN-AR
Instytucja
Wydział Zarządzania (Uniwersytet Gdański)
Książka
Tytuł książki
International conference on ICT management for global competitiveness and economic growth in emerging economies : ICTM 2017, Wrocław, Poland, October 23-24, 2017 : "Innovations for Human Development in Transition Economies" : proceedings
Data publikacji
2017
ISBN
978-83-64389-64-1
Wydawca
Uniwersytet Wrocławski
Publikacja
Główny język publikacji
en
Tytuł rozdziału
An innovative customer-oriented approach to IT projects, based on TRIZ method
Rok publikacji
2017
Strony (od-do)
99-116
Numer rozdziału
Identyfikator DOI
Liczba arkuszy
0.7
Hasło encyklopedyczne
Autorzy
(liczba autorów: 1)
Słowa kluczowe
en
IT project management
client needs
TRIZ
problem solving
innovation
software development
Konferencja
Indeksowana w Scopus
nie
Indeksowana w Web of Science Core Collection
tak
Liczba cytowań z Web of Science Core Collection
Nazwa konferencji (skrócona)
ICTM
Nazwa konferencji
International Conference on ICT Management for Global Competitiveness and Economic Growth in Emerging Economies
Początek konferencji
2017-10-23
Koniec konferencji
2017-10-24
Lokalizacja konferencji
Wrocław
Kraj konferencji
PL
Lista innych baz czasopism i abstraktów w których była indeksowana
Streszczenia
Język
en
Treść
Today, it is impossible to change or develop a business environment without transformations in the IT sector. Yet, recent studies have shown that the path of dynamic technological changes that has been followed so far is not sufficient any longer. Despite elaborate IT tools and diverse, proven IT project management methodologies, the proportion of dissatisfied clients (organisations) and project failures is too high. These observations prompted the author to analyse the causes of this situation. The client - his place and role in IT projects - has turned out to be the key element of any IT undertaking. The urge to look at this element in a new way involves the need to fill the gap in IT project management and introduce new processes and mechanisms that would enable the identification of clients’ real problems and facilitate the pathway from the problem to the solution. This paper presents the next stage of the author’s studies on IT project management. The long years of research work resulted in an effective IT – business alignment model for IT projects. Its focus is on the client role, the client type identification and the correct selection of an IT project management methodology. Relevant tools and model solutions are proposed. Both the tools and the model have been verified in real-life IT projects. The module for defining and verification of client’s needs is the final element of the model. The aim of this paper is to present the author’s proposal to apply a method from a different subject area, so as to achieve a better IT - business alignment, which should be the primary goal of any IT project. This is the Theory of Inventive Problem Solving method - TRIZ. It offers tools and rules that enable changes in the weakest spots of IT project management. With an approach like this, it will be possible to improve the IT sector flexibility towards business, generate better IT project deliverables and thereby increase the success rate of IT projects. Consequently, organisations - recipients and users of IT project deliverables - will be able to better cope with the growing demands and expectations of their environment and with the dynamic changes on the market.
Inne
System-identifier
UOGd221edaa95ad4f8fb09a17137bdf223b